It can be lonely at the top. We get it. That’s why we’ve created Empower.
Empower 2019 is your chance to collaborate and learn alongside other Revenue Team execs. Leaders from Sales, Support, and Customer Success will descend on Philadelphia for two jam-packed* days that will leave you inspired, smarter, and empowered to lead your teams.
*in a good way, like a stromboli or a conference that’s really valuable to your career.
Wait, you got WHO to speak?!
only relevant, actionable talks...no drones (except the flying ones*) (*maybe).
Rick Nucci
CEO
Rick has been an entrepreneur in the Philadelphia area since 1999. He's currently the co-founder & CEO of Guru, which empowers teams with the knowledge they need to do their jobs.
Prior to Guru Rick was the Founder and CTO of Boomi, which defined and led a new segment as the industry’s first cloud integration platform-as-a-service. Boomi was acquired by Dell in 2010, where Rick went on to run the Boomi business for Dell, helping grow the organization into the industry leader it is today.
Over his distinguished 13-year NBA career and his heralded collegiate career at Duke University, Shane Battier has established himself as a scholar athlete, All-American, leader, champion and philanthropist. Dubbed the “No-Stats All-Star” in a New York Times Sunday Magazine cover story written by Michael Lewis, Battier is regarded as one of the most complete players in the NBA for his leadership, lockdown defense, and intellectual approach to the game.
Selected by the Memphis Grizzlies as the sixth pick in the 2001 NBA Draft, Battier helped connect the team with the city of Memphis after the franchise relocated from Vancouver. He ultimately led the Grizzlies to their first-ever playoff appearance during the 2003-04 season. A trade during the summer of 2006 sent Battier to the Houston Rockets where he was the catalyst for a three-year stretch that saw the team win at least 52 games in each of the seasons that followed. As a fan favorite and significant member of the Rockets, Battier helped lead the team to its first semi-final playoff appearance in more than a decade during the 2009 postseason. Battier returned to the Memphis Grizzlies via a mid-season trade in 2010 and was instrumental in the first playoff series victory in franchise history. Battier joined the Miami Heat in 2011 as one of the NBA’s most coveted free agents and in his three seasons with the Heat, accomplished what he had set out to achieve—back-to-back NBA Championships.
A six-time divisional winner of the NBA “Sportsmanship Award”, Battier is also known for his exemplary character and his commitment to community service. He and his wife, Heidi, launched The Battier Take Charge Foundation to provide resources and programs for the development and education of underserved youth and teens.
Battier graduated from Duke University in May 2001 with an NCAA Championship and a degree in comparative religions. He swept the national player of the year awards, was named the academic player of the year and won a gold medal at the Goodwill Games as a member of USA Basketball.
Shane and Heidi (his high school sweetheart) have a son (Zeke) and a daughter (Eloise).
Christina Crawford Kosmowski
VP, Global Head of Customer Success & Services
When Christina first came to Slack her current team was non-existent. She had to build the Customer Success team from scratch.
As Slack started to rapidly grow and represent the future of work, Christina created a user-focused “Champions Network” that can stand up to the rest of the organization providing customer’s empowerment, self-service, and contextual information around the Slack buzz.
Wendi has spent the last twenty years working in the tech, media and internet space. She is currently the Chief Client Officer at Yext.
Prior to her role at Yext, she held executive positions at Oracle, Gartner, Right Media and Yahoo!, where she was Vice President of Account Management for North America. Wendi serves on the Dailyworth.com and Student Transportation Inc. boards. She also serves as the Vice Chair of Step Up Women’s Network board.
Nick Mehta is the Chief Executive Officer of Gainsight, the leading Customer Success Management company.
Prior to Gainsight, Nick was an Entrepreneur in Residence at Accel Partners where he focused on developing opportunities in the enterprise applications and infrastructure markets. Prior to Accel, Nick served as Chief Executive Officer of LiveOffice, where he led the company’s profitable growth to $25 MM in revenue and successful sale to Symantec.
Dan is the CEO of Instructure, an education technology and learning management company that makes smarter people.
Dan and his teams have helped some of the world’s largest organizations through global business transformations by leveraging new and emerging technologies in innovative ways.
Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.
Eraj is a seasoned customer success and services leader, who has developed, led, and mentored global teams at companies like Centrify and Digimarc before joining Autodesk in 2017.
John was hired as Square's first full-time sales trainer and head of enablement. He manages sales onboarding and training programs across three markets for Square, and leads facilitation efforts, sales workshops, and instructional design programs for both new hires and experienced sales reps.
In his time at Square, John has increased new AE ramp performance from 76% -> 112% quota attainment and increased professional development CSAT scores 25% quarter-over-quarter.
Kyle is the co-founder and CEO of SalesLoft, the industry leading sales engagement platform.
He previously founded Sports Bar Digital, a gaming and digital advertising business, and later became the Vice President of Marketing for NanoLumens. Kyle is an involved member of the ATDC and has been an active volunteer at High Tech Ministries.
Since joining Looker over five years ago, Margaret has worn many hats: from release manager to chat analyst to community organizer. Today, Margaret heads up Looker’s Department of Customer Love, the global group of chat support analysts.
In addition to scaling Looker’s DCL, Margaret is a long time pillar of her local community. She connects her two passions - entrepreneurship and technology - by helping to promote burgeoning talent across the Santa Cruz community with organizations like TechRaising and Santa Cruz Works.
Jake is a partner at Emergence Capital. He got his start as a VC at Kleiner Perkins, after which he joined Emergence, where he became a Kauffman Fellow.
Jake’s passionate about using machine learning to help people do their jobs better and co-developed the firm’s Coaching Networks thesis. He serves on the boards of Textio, Guru, Drishti, Comfy, and DroneDeploy.
Previously the Customer Experience Chief of Staff and Director of Learning at Slack, Kristen is now the Head of Operations, Image Search at Google. She helps organizations pinpoint the innovations that matter.
Whether it's your customer journey, brand experience, or user education that requires a fresh approach, Kristen is there to chart the course. By building high performing teams with strong execution, she successfully implements the unexpected and achieves the near-impossible.
Jason is a technology director with 20+ years in the education space. His mission is to help customers achieve their missions and to never stop learning. Jason's specialties include facilitation and coordination of technology implementations, instructional design, creative marketing, educational technology, customer relationships, product concept and development.
Keynotes, workshops, and action plans… oh my. Prepare to be inspired. We’ve lined up the crème de la crème of speakers and designed workshops around topics like onboarding, product launches, building alignment and buy-in.
Interactive Learning
This isn't a conference where you sit on your laptop checking Slack while pretending to listen to a speaker drone on through 40 slides. You'll participate in engaging workshops led by some of the best and brightest in the industry.
Community Cohorts
Before the conference even begins, we'll match you with a small group of folks with similar roles from other leading companies. You'll be a part of this cohort for the duration of the conference, working together to solve problems, and build action plans.
Action Plans
Ideas are great. But they're even better when you turn them into action. We'll help you get there through facilitated workshops and planning sessions so that you walk away with a playbook to face your challenges head on.
Here are all the deets
that means details, for all you non-hip peeps. (that means people).
Tuesday, May 7
Guru Customer Summit 3-6pm
Welcome Reception 6-7:30pm
Wednesday, May 8
Keynotes, followed by two tracks: one for CX and one for Sales executives—with actionable talks, case studies, and workshops (including breakfast, lunch, and networking breaks) 8-5pm
Empower Bash 7-10pm
Thursday, May 9
Relevant, actionable keynotes and workshops that bring Sales, Support, and Customer Success executives together around improving the customer experience and driving revenue (including breakfast, lunch, and networking breaks) 8-3:30pm
You'll be in good company
who-all's gonna be there? the cream of the crop from high-growth brands.
Join fellow Sales, Support, and Customer Success executives from leading companies in SaaS, service, consumer goods, retail, and e-commerce. Come with your Revenue Team counterparts and get the most value.
