Over his distinguished 13-year NBA career and his heralded collegiate career at Duke University, Shane Battier has established himself as a scholar athlete, All-American, leader, champion and philanthropist. Dubbed the “No-Stats All-Star” in a New York Times Sunday Magazine cover story written by Michael Lewis, Battier is regarded as one of the most complete players in the NBA for his leadership, lockdown defense, and intellectual approach to the game.

He can’t jump very high. He’s not very fast. In fact, he fails the ‘eyeball’ test in nearly every basketball category. And yet, Shane Battier has proved to be invaluable to every team he has ever suited up for. In this impassioned and inspiring presentation, Battier will share the ways in which he believes sacrifice, ownership, embracing failure, championship professionalism, and a Hunger Games mentality contribute to the powerful and significant intersection of art and commerce.

A genuine team player, he knows that champions are often made when no one is looking and encourages audience members to always do what it takes for the team to succeed—whether their efforts receive recognition or not. Stats don’t always tell the story of value, and Battier is living proof.

Lisa Blackshear is the Senior Vice President for Communications and Digital Operations at Comcast. She oversees a team of several hundred individuals who communicate directly with Comcast's customers every day. Under her leadership, customer service response time on social channels has improved by 95%. 

Lisa began at Comcast in 2007 as a Director of Strategic Communications for Comcast Business. Prior to that, she spent twelve years at a global shipping and logistics company in communications and led employee and merger and acquisitions communications for North America, Asia and Europe.

Learn more about Lisa here.

Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams during hypergrowth. She is a frequent speaker and blogger, is an Advisor to several companies, and was named one of the top 50 people in sales and business development.

She started her career in management consulting for Fortune 500 companies while at Boston Consulting Group and later worked in private equity investing at Bain Capital. At both companies she worked with organizations on driving change and scaling effectively.

Allison decided that she couldn’t pass up the opportunity to work at Gainsight when Bain Capital Ventures led the Series B fundraising.

Learn more about Allison here.

John was hired as Square's first full-time sales trainer and head of enablement. He manages sales onboarding and training programs across three markets for Square, and leads facilitation efforts, sales workshops, and instructional design programs for both new hires and experienced sales reps.

In his time at Square, John has increased new AE ramp performance from 76% -> 112% quota attainment and increased professional development CSAT scores 25% quarter-over-quarter.

Learn more about John here. 

Since joining Looker over five years ago, Margaret has worn many hats: from release manager to chat analyst to community organizer. Today, Margaret heads up Looker’s Department of Customer Love (DCL), the global group of chat support analysts.

In addition to scaling Looker’s DCL, Margaret is a long time pillar of her local community. She connects her two passions - entrepreneurship and technology - by helping to promote burgeoning talent across the Santa Cruz community with organizations like TechRaising and Santa Cruz Works.

Learn more about Margaret here.

Jason is a technology director with 20+ years in the education space. His mission is to help customers achieve their missions and to never stop learning. Jason's specialties include facilitation and coordination of technology implementations, instructional design, creative marketing, educational technology, customer relationships, product concept and development.

Learn more about Jason here.

Previously the Head of Operations, Image Search at Google - and before that, the Customer Experience Chief of Staff and Director of Learning at Slack - Kristen is now the VP of Talent at Turn/River Capital. She helps organizations pinpoint the innovations that matter.

Whether it's your customer journey, brand experience, or user education that requires a fresh approach, Kristen is there to chart the course. By building high performing teams with strong execution, she successfully implements the unexpected and achieves the near-impossible.

Learn more about Kristin here.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Learn more about Kate here.

After a successful career as a top producing sales rep and sales manager, Roz spent 10 years in sales and go-to-market enablement developing and training superior teams at Oracle, Optimizely, and other companies.

She has successfully led enablement groups working with customer-facing teams in both the large global enterprise as well as small to mid-size startup SaaS companies. 

Driven by her desire to have a larger impact and work with more organizations, Roz co-founded Level213, where she provides solutions for critical sales and go-to-market enablement challenges.

Learn more about Roz here.

Caroline has been a part of the Brooklinen Customer Experience Team since October 2016. As a CX Manager, her main focus is to maximize her team's efficiency while making sure customers' best interests are accounted for at all levels of decision-making.

Learn more about Caroline here.

Diane is the vice president of customer success and partnerships at Guru. Diane leads Guru's customer success, customer care, and partnership teams. Diane brings more than twenty years of experience in business development, professional services, and strategic alliances, most recently at Dell Boomi, where she was the Executive Director of Business Development. Previously, Diane was the general manager for business development at SunGard Higher Education.

Learn more about Diane here.

Rick has been an entrepreneur in the Philadelphia area since 1999. He's currently the co-founder & CEO of Guru, which empowers teams with the knowledge they need to do their jobs. Prior to Guru Rick was the Founder and CTO of Boomi, which defined and led a new segment as the industry’s first cloud integration platform-as-a-service. Boomi was acquired by Dell in 2010, where Rick went on to run the Boomi business for Dell, helping grow the organization into the industry leader it is today.

Rick is currently the chair of Philly Startup Leaders, one of the most active entrepreneur groups in Philadelphia. He's also an active blogger, and frequently speaks at industry events about startups, SaaS and cloud computing.

Learn more about Rick here.